Delta OKs More Money to Flyers Who Give Up Seats
Delta is letting employees offer customers almost $10,000 in compensation to give up seats on overbooked flights, hoping to avoid an uproar like the one that erupted at United after a passenger was dragged off a jet.
In an internal memo obtained Friday by The Associated Press, Delta Air Lines said gate agents can offer up to $2,000, up from a previous maximum of $800, and supervisors can offer up to $9,950, up from $1,350.
United is reviewing its own policies, including incentives for customers, and will announce any actions by April 30, a spokeswoman said. The airline would not disclose its current compensation limit. Other airlines did not immediately comment on whether they would raise their ceiling. When there aren’t enough seats, airlines usually ask for volunteers by offering travel vouchers, gift cards or cash. Last year Delta got more passengers to give up their seats than any other U.S. airline, partly by paying more than most of the others.
As a result, it had the lowest rate among the largest U.S. airlines of bumping people off flights against their will — something that is legal but alienates customers and requires the airline to pay compensation of up to $1,350 per person.